Grant A/C & Heating (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”), use our services, or interact with us in any manner. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, postal address, and other contact details you provide.
Automatically Collected Information: IP address, browser type, device type, cookies, and usage data related to our website.
Transaction Information: Details of purchases or services requested.
Communication Data: Any messages, emails, text messages, or customer service interactions.

2. Information We Collect from Other Sources

From time to time, we may collect information about you from other sources, including:

Corporate Affiliates
Marketing Vendors
Survey Providers
Data Enhancement Services
Data Brokers
Other Websites and Services
Social Media Platforms
Conferences and Industry Events

We use this information to supplement the data we collect directly or automatically to improve our services, analytics, advertising, and provide you with more relevant experiences. When you interact with us on social media (e.g., LinkedIn, Meta), including liking or following our pages, tagging us, or sharing our content, we may collect your username and any comments or content relevant to our engagement with you.

3. How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website.
Improve, personalize, and expand our website.
Understand and analyze how you use our website.
Develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, updates, information relating to the website, and marketing and promotional purposes.
Send you emails and, if you opt in, customer-care text messages.
Find and prevent fraud.
Share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

We do not sell or otherwise disclose personal or mobile information without prior authorization. We may share information provided by our website visitors and those who opt in via messaging and mobile with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you:

If we are required to do so by law or legal process.
To law enforcement authorities or other government officials.
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Statement.

4. Third-Party Vendors and Corporate Affiliates

We work with trusted partners who help us operate, provide, improve, understand, customize, support, and market our services. These partners include:

Hosting providers who keep our website up and running.
Payment processors who help us handle secure transactions.
Analytics providers who help us understand how our services are being used.
Marketing partners who assist with advertising, customer outreach, and engagement.
Service providers who help fulfill customer requests and inquiries.

Our partners are contractually obligated to protect your data and use it only for the purposes specified by Grant A/C & Heating.

5. Log Files

Grant A/C & Heating follows standard procedures for using log files. These log files track visitors when they visit our website, as part of hosting services’ analytics and third-party analytics providers, such as Google Analytics. The information collected by log files includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This data is not linked to any personally identifiable information. The purpose of this information is for analyzing trends, administering the site, tracking user movement on the website, and gathering demographic information.

6. Cookies and Web Beacons

Like many other websites, Grant A/C & Heating uses cookies. Cookies are used to store information including visitor preferences and the pages accessed or visited. This information helps optimize user experience by customizing web page content based on browser type and other information. Users can choose to disable cookies through their individual browser settings. More information about cookie management can be found in the respective web browsers’ websites.

7. Our Advertising & Website Analytics Partners

Some advertisers on our site may use cookies and web beacons. Third-party ad servers or ad networks may use technologies such as cookies, JavaScript, or web beacons in their respective advertisements. These technologies measure the effectiveness of advertising campaigns and/or personalize advertising content seen on websites.

Grant A/C & Heating has no access to or control over cookies used by third-party advertisers. We recommend consulting the respective privacy policies of third-party ad servers for more details. Below are some advertising and analytics partners we may work with:

Google Ads & YouTube Ads: Google Ads Privacy Policy
Google Analytics: Google Analytics Privacy Policy
Meta (Facebook & Instagram): Meta Privacy Policy
Microsoft Advertising: Microsoft Advertising Privacy Policy

8. SMS and Text Messaging Program

If you opt in to the Grant A/C & Heating Customer Care SMS program through our website Need Help form, we use your mobile number to send transactional/informational customer care texts about your HVAC support request. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Full program terms are in our Terms of Service.

9. Protection of Opt-In Messaging and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our services constitutes acceptance of the updated policy.

11. How Can You Access Your Information?

You have the right to access, update, or delete your personal information. If you would like to review the data we have collected, you may do so by:

Requesting a copy of your data by contacting us at Grant A/C & Heating.
Updating your information through your account settings (if applicable).
Requesting deletion of your personal information, subject to any legal retention obligations.

We will respond to requests within the time frame required by applicable laws. Please note that identity verification may be required to process these requests.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact Grant A/C & Heating at 815 North Maple St., Mendenhall, MS 39114, (601) 706-8380, or jimmy@grantairconditioning.com.

Related terms: Terms of Service.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

This statement was created on 16 June 2021. Last updated on 3 September 2026.